Terms

Terms of Use

Updated: October 8, 2026

EV Plug Finder is operated by Big Data Analytica LLC, doing business as EV Plug Finder, located in Fairfax, Virginia (referred to as “we,” “us” or “our”). These Terms apply to the EV Plug Finder website, the native EV Plug Finder app for iPhone and iPad, and the EV Plug Finder Android app. They describe the service and govern account use when you accept them. Contact Contact@evplugfinder.com with service questions.

Apps, devices and platform features

Features can vary by platform, device, operating-system version, country and service availability. The iOS app includes native search, maps, trip planning, account and community features. The Android app displays EV Plug Finder through a Trusted Web Activity supported by the installed browser. Website content opened from an app remains subject to these Terms.

Location, notifications, Face ID, sharing and external maps depend on permissions and services controlled by your device or platform provider. Location access is optional and you can search manually. Face ID is an optional local account-unlock feature; EV Plug Finder does not receive your face image or biometric template. Saved-trip reminders are informational and do not guarantee that a charger, route or saved plan remains available or current.

Guest reporting may be available at supported stations and can depend on platform security and abuse-prevention checks. A report is not accepted merely because its form is displayed, and a successful submission may still be held, reviewed, limited or removed under these Terms.

Eligibility and agreement

You must be at least 18 years old to create or use an account or submit community contributions. Ordinary charger search and trip previews do not require an account. Before signing in, confirm that you are 18 or older and agree to these Terms. We record the accepted Terms version, confirmation time and interface used when your confirmation is saved to your account. This is a self-declaration, not independent age verification. Reading our Privacy Policy is separate from choosing optional analytics.

Informational service

EV Plug Finder helps you discover charging locations, plan charging stops and view community and directory information. Station locations, connectors, power, prices, hours, access and amenities can be incomplete, delayed or incorrect. Confirm important details with the operator and follow posted rules. A listing, shared link or QR code does not reserve a charger or guarantee access.

Availability and port counts

Community status describes what a driver reported, not a live connection to the charging operator. “Available” means at least one working port was reported free; “Busy” means all working ports were reported occupied; “Broken” means no ports were reported working. Listed total port counts are equipment counts, not a current number of available ports. Check the report time and conditions on arrival.

Charging prices and parking fees

Charging prices and parking or garage charges are separate. Free charging does not necessarily mean free parking. Rates can depend on membership, roaming provider, time of day, energy used, taxes, session fees, idle fees and operator changes. An actual session cost is one driver’s reported total, not a quote for your visit. Check the charger, payment screen and parking signs before committing to a session.

“Parking fee may apply” is a warning, not a confirmed price. Paid, free or unknown parking labels reflect the information available from the stated source. A garage is not assumed to be paid merely because it is a garage. Missing parking information does not establish that parking is free.

Restrooms, parking and site access

Nearby restroom and parking details can come from OpenStreetMap and directory information. These are not personally verified by EV Plug Finder or necessarily confirmed by drivers. A nearby facility may belong to a different property, require a purchase or permission, be closed, or have access restrictions. Approximate straight-line distance is not a walking route or proof of a safe entrance. “No fee listed” does not mean free, and a mapped accessibility tag is not a guarantee of accessibility. Check access and signs on arrival.

Trip planning, saved trips and directions

Trip Planner suggests routes and charging stops based on available data and your selections. It does not guarantee battery range, charger compatibility, stall availability, access or a feasible charging schedule. Weather, elevation, traffic, driving style and vehicle condition can affect the journey. Keep a charging reserve and an alternative stop.

Saving a trip stores a plan, not a reservation or a promise that its information will remain current. Follow the saved-trip limits and expiry information shown in the app. Route calculations use a third-party service; navigation opens in supported external mapping apps. EV Plug Finder does not provide its own turn-by-turn navigation. Do not interact with the site while driving; stop safely before planning or reporting.

Community contributions

Ratings, reviews, status reports, charging prices, price notes and session costs are user contributions, not verified operator statements. Submit information honestly and only when you have a reasonable basis for it. Do not submit fake or duplicate reports to obtain rewards, use bots or multiple accounts to bypass limits, or post abusive, unlawful, promotional or personally identifying content about others. EV Plug Finder may remove abusive content or restrict misuse.

Guest status and price reporting may be available for supported stations. Guest reports may be limited, held, or removed and do not earn points or badges. Guest prices are reviewed before public display. A QR-tagged link does not prove that the reporter was physically at the charger.

A successful submission does not guarantee that it will appear as the current station summary or earn points. Recent reports and summary rules can change what is displayed. Reporting controls, reward limits and directory checks help reduce misuse but do not guarantee that a report is accurate or that a reporter was physically present.

Permission to use contributions

You retain any rights you have in your contributions. By submitting them, you give us a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, format and display them, and to process them through service providers, only as needed to operate, maintain and moderate EV Plug Finder. You must have the right to submit the content. This permission does not give us ownership or permission to use private account information for unrelated advertising. Removing content or deleting an account ends its active display as described in our Privacy Policy; previous backups and technical records may persist under their separate retention rules.

Review safety tools

Use Review options to report offensive or abusive reviews, spam, exposed personal information or misleading content, to block a contributor, or, where offered, to hide an individual review locally. Reports go to a private moderation queue. Hiding an individual review on a device does not report or remove it for other users. Blocking hides that contributor’s reviews for your signed-in account across devices; manage or undo blocks in Account settings. It does not remove anonymous charger-status or price summaries. Automated review checks may ask you to remove abusive language, threats, private contact details or links before posting. To appeal a restriction or raise an urgent concern, contact Contact@EVPlugFinder.com.

Moderation and account restrictions

We may review or remove contributions, invalidate reports, reverse points, revoke badges or pause earning when information is abusive, unlawful, fraudulent, duplicated or inconsistent with these Terms. We may restrict or suspend account access for misuse, security reasons or legal obligations. Reporting limits and moderation do not guarantee accuracy. To report problematic content or challenge a restriction, email Contact@evplugfinder.com with the station link and a brief explanation. Do not include other people’s private information. We will consider complaints and corrections; removal is not guaranteed merely because a report is disputed.

Contribution points, levels and badges

Points recognize eligible contributions and support levels and earned badges. Points, levels and badges have no monetary value, are not currency or property, and cannot be sold, transferred or exchanged for cash, goods, services, discounts or any other form of value. Earning rules, daily limits and cooldowns are shown in the account and reporting interfaces and enforced by the service. A report may be accepted without points; updates submitted during a cooldown are not queued to earn points later. Sharing a link does not earn referral rewards.

Badges reflect contribution milestones, not professional qualifications, operator approval or verified accuracy. Eligible contributors can earn the Founding Contributor badge during the original 90-day window plus a three-month extension; the end of that window does not by itself expire a badge already earned. A badge can be revoked if qualifying contributions are invalidated, and it is removed with a deleted account. Badges are recognition within this service, not a promise that the program or service will operate forever. The account badge catalog shows qualification and display options. The current app does not offer a points-based sticker shop or cash redemption.

Accounts and public display

You are responsible for activity through your account. Sign-in is required for saving trips, ratings and reviews. Guest charger-status and price reports can be submitted without sign-in when guest reporting is enabled. Reviews and selected badges may appear publicly with a profile-derived first name. Avoid posting information you do not want others to see. See the Privacy Policy for account and contribution data handling.

Account deletion

You can request permanent account deletion through Account settings after verifying your sign-in and confirming the deletion. If the control is unavailable or you cannot sign in, contact privacy@evplugfinder.com. Deletion removes linked active account data, including saved items, reviews, reports, contribution history, points and badges. It does not reverse information already received or copied by others, erase provider logs or all backups immediately, or prevent you from creating a new account later. See the Privacy Policy for retention and request information.

Compatibility and third-party data

Vehicle and connector filters are informational. Compatibility can depend on model year, trim, adapter, software, network access and station hardware. Data comes from sources including OpenStreetMap and AFDC, as well as community contributions. Required source attribution must remain intact. See OpenStreetMap attribution and licensing.

No warranty

The service and its information are provided “as is” and “as available.” To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and do not warrant uninterrupted service, real-time availability, accuracy or completeness. Nothing in these Terms excludes a warranty or right that applicable law does not permit us to exclude.

Limits on liability and protected rights

To the extent permitted by applicable law, Big Data Analytica LLC is not liable for indirect, incidental, special or consequential loss, or lost profits, arising from use of or inability to use EV Plug Finder or reliance on its information. This provision does not exclude or limit liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be limited, or any other liability or consumer/privacy right that cannot lawfully be excluded or limited. It does not limit your claims against a charger operator, parking operator or another business under their own terms or applicable law.

Governing law and disputes

Virginia law governs these Terms, except where mandatory law provides otherwise, and without applying rules that would select another jurisdiction’s law. Subject to mandatory jurisdiction and consumer protections, disputes concerning these Terms may be brought in state courts in Fairfax County, Virginia or federal courts serving that location. If your applicable consumer law allows you to bring a claim in another court or grants rights under the law where you live, those rights remain. You may contact us to try to resolve a dispute informally, but this is not a prerequisite to exercising legal rights. These Terms do not require arbitration or waive class proceedings.

Changes and service closure

We may update these Terms as the service changes. We will publish the updated version and date and seek a new confirmation for material account-term changes. Changes do not retroactively remove rights concerning earlier events. We may change or discontinue the service, subject to applicable law; saved plans, rewards and badges do not create a right to perpetual service. If you do not accept updated account terms, you can stop using account features and request deletion.

Questions

For service questions, contact Contact@EVPlugFinder.com. Privacy requests should use the contact listed in the Privacy Policy.